Outstanding training and personal Coaching included
This reading introduces you to management training as a way for companies of all sizes and stages of growth/development to improve performance.
Achieving results in the workplace is a proven path to business success. If a company is to invest scarce resources into improving, it should seek lasting results. Whether these results are measured in terms of profit, growth, return on investment, customer satisfaction rating, etc., in todays highly competitive and changing marketplace companies need to seek improvement on a continuing basis.
Management Training Learning point: Companies should seek lasting results through a program of continuous improvement.
How can you achieve the most benefit from your efforts? That is the purpose of our overall program.
This introduction addresses management training in the context of improving a companys performance. Other skill training areas also are important, as is the need for a continuing assessment of the organizations policies, procedures and processes, and adapting them to the its evolving culture and enabling technologies.
What makes the best
organizations in the world the best? The Gallup organization recently
published research based on 25 years of research involving interviews with over
a million employees and eighty thousand managers. The answer: the worlds best organizations have the best
managers. (See the Gallup
Organization's path to organizational success
and also visit
for other research results).
The Gallup research
established what we all know from experience: good workers join organizations
because of an organizations reputation; but they leave them because of their
immediate manager. Indeed, good
employees will decide very quickly after joining a new organization whether the
will remain with that organization beyond a year or so.
Training Learning point:
Good employees leave their managers.
So, if a company wants to improve employee retention, its managers
need to perform at a higher level.
Other than produce better
bottom line results, what is it that these best managers do that distinguishes
them from the rest of the crowd? They exercise certain skills (core
competencies) which allow them to help those working for them perform at a
higher level of achievement.
Here are the questions the
Gallup organization used to develop its findings:
Do I know what is expected of me at work?
Do I have the materials and equipment I need to do my work right?
At work, do I have the opportunity to do what I do best every day?
In the last seven days, have I received recognition or praise for good
Does my supervisor, or someone at work, seem to care about me as a
Is there someone at work who encourages my development?
At work, do my opinions seem to count?
Does the mission/purpose of my company make me feel like my work is
Are my co-workers committed to doing quality work?
Do I have a best friend at work?
In the last six months, have I talked with someone about my progress?
12. At work, have I had opportunities to learn and grow?
Manager activities can be
derived from the results. The best managers helped keep their direct reports
focused on the companys goals and direction, worked with and through others,
and perhaps most importantly -- took the responsibility for the development
of their direct assigns.
Training Learning point: The best managers maintain
focus on company goals, work with and through others, and assume
responsibility for the development of their own people.
The following presents a crosswalk between key manager skill areas and corresponding activities:
|Review Core Competency related Training Courses from a leading online training program.|
do managers develop the skills necessary to become successful? In fact most managers become managers like we become parents one day we are
one. Indeed, most who arrive in the management ranks have little, if any, formal
training in management skills. And
because the skills required to be successful as a manager are not the same
skills that get a person into management, it behooves all companies to have a
program that develops, maintains and sharpens the skills of its managers.
are the characteristics of an effective management training program? We now have
considerable evidence that the programs that yield the best results (produce the
best managers) are comprehensive (cover the core managerial competencies), are
continuous (not one-shot occurrences), are given in small doses and are spread
throughout the organization through its managers.
Training Learning point: An effective management training
program must be comprehensive, continuous, given in small doses and spread
throughout an organization through its managers.
is considerable evidence to support these characteristics. We know that real
learning in management rests is the process of doing, not the act of preparing
to do. We term this learning process manangement by showing them how.
Small dose learning or measured development
evolved over time from the experiences of practitioners who have been unable to
validate results from traditional instructor-led programs.
Such "soft skills" management and supervisory training produced
little indeed if any -- measurable lasting changes in manager behavior.
Management Training Learning point: Traditional training methods fail
to produce changes in manager skills.
authorities like Rogers, Skinner, Miller, Simon and Warfield, had formed similar
conclusions in their studies of Adult Learning. The reason that traditional
approaches fail is because:
occurs in small doses (measured development).
requires time and practice.
must be reinforced and built upon.
must be measurable both quantitatively and qualitatively over time.
Learners must assume
responsibility for their own learning.
Management Training Learning point: Successful adult learning results when participants assume responsibility for their own learning, it comes in small doses, is applied and reinforced over time and is measurable.
There is increasing evidence of the successful
application of these principles to corporate manager training. Research
documents long lasting results from "just enough" training administered by managers
and supervisors to their work teams. And, another article "Building
Better Bosses" in the May 2000 edition of Workforce Magazine
documents another successful program involving continuous training which
achieved measurable results (http://www.workforceonline.com
enter the article title "Building Better
summary, if your
existing management training program does not measure up to what
we have presented, then your organization is not achieving at its optimum level.
Everyone benefits when a companys managers are exercising the
skills, techniques and tools which are used by the worlds best managers. Good
employees and managers can use these skills to help themselves and their
companies reach for the top.
Management Training Learning point: If your organizations
program does not measure up, now is the time to act.
Other Related Pages/Sites
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President, Best Managers on the Net
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