Also included in our interpersonal skills session is a unit on attitude. Having the right attitude is critical to our business success (and our success in life). Your attitude is contagious. People tend to perform as you expect them to perform. What you are getting (in performance) is what you are expecting -- communicated by your attitude toward them.

Napoleon Hill in his classic book Think and Grow Rich discusses the attitudes necessary for business success. You must “think right” to be successful. In his book Keys to Success he presents 17 principles of personal achievement.¹ When I was actively conducting manager training session I started my January training session each year referencing his principles as a framework for lifetime self improvement and passed out a (reduced size) copy that participants can reference in as daily exercise.

The final unit in our demo interpersonal skills module covers channeling unproductive emotions -- your own and of others -- into positive outcomes. Following the steps of showing empathy, determining the issue, and then searching for win/win solutions become automatic with practice.

The interpersonal skills module integrates many of the elements covering in the other modules in the communicating skills series. Just remember, improved interpersonal skills help you communicate better -- and that is good for your employees and for your organization.

Richard Dowell, President, Best Managers on the Net®

Go to Best Business Training overview page from interpersonal skills